Delay and Cancellation

Important information for passengers on delayed/cancelled flights!

Please note that Wizz Air notifies affected passengers about any flight changes via WIZZ mobile application push, email or text messages, which go directly to the contact details of the reservation owner and are relevant for all passengers under the given booking. It is the reservation owner’s/agency’s responsibility to inform all other passengers within the booking. We strongly advise customers to book tickets directly through our website at wizzair.com or via the mobile application to ensure the notification reaches them well and in time!

Download our mobile app to get notified in case of delay or cancellation!

Download the WIZZ mobile application and stay informed throughout your whole journey. Enable automatic push notifications to get the latest information about the status of your booked flight (e.g. if the flight has a delay).Scan this QR code to download the app and enjoy all the benefits.

QR-code-mainpage

The following is a regularly updated list of Wizz Air’s delayed or cancelled flights. For more details on such flights, please check our Flight Status page to get additional information.

Important information for passengers on delayed/cancelled flights

If you were a passenger on a flight that was delayed or cancelled, please scroll down to the bottom of this list, where you can find specific information on what to do and your options in such cases, and regarding any compensation you may be entitled to that is dependent upon the length of the flight delay, or the flight cancellation.

Delayed flight? No worries:

GO TO WIZZ AIR INFORMATION DESK

Get information about the estimated length of the delay and receive a letter with your passenger rights explained

For flights UNDER 1500 km, following a 2-hour wait

Regardless of the reason for the delay, you are entitled to:

A refreshment/meal voucher of the value that is proportionate to your delay

Two free phone calls, telex, fax messages or emails, or reimbursement of the costs of those within a reasonable amount

For flights OVER 1500 km and following a 3-hour wait

Regardless the reason for your delay, you are entitled to:

A refreshment/meal voucher of the value that is proportionate to your delay

Two free phone calls, telex, fax messages or emails, or reimbursement of the costs of those within a reasonable amount

For flights OVER 3500 km and following a 4-hour wait

Regardless the reason for your delay, you are entitled to:

A refreshment/meal voucher of the value that is proportionate to your delay

Two free phone calls, telex, fax messages or emails, or reimbursement of the costs of those within a reasonable amount

More than 5-hour wait

Regardless the reason for your delay, you are entitled to:

A refreshment/meal voucher of the value that is proportionate to your delay

Two free phone calls, telex, fax messages or emails, or reimbursement of the costs of those within a reasonable amount

If the departure of the flight is on the following day due to delay, you will receive: hotel accommodation, transportation from/to airport*

* Subject to change based on the length of the delay and market availability

You can also choose one of the following two options:

Rebook your flight free of charge via email or through our Ticketing desk, Call Centre

Cancel the reservation and get refund as WIZZ credits to your WIZZ account or to your original payment method

Cancelled flight? No worries, you have the following options:

Go to Wizz Air information desk

Receive a document explaining your rights following cancellation of your flight.

In case of cancellation

Choose one of the following options:

Rebook your flight free of charge via email or through our Ticketing desk, Call Centre

Cancel the reservation and get refund as WIZZ credits to your WIZZ account or to your original payment method

You are also entitled to:

If applicable, when the departure of the new re-booked flight is on the following date, you will receive complimentary hotel accommodation and ground transportation to/from the hotel, or reimbursement of those costs within a reasonable amount.

*Subject to change based on the length of the delay and market availability

Two free phone calls, telex, fax messages or emails, or reimbursement of the costs of those within a reasonable amount