What are my options?
In accordance with our General Conditions of Carriage (GCC), except as otherwise provided by the Convention or the Regulation 261, if, after you make your reservation, but before the Scheduled departure time of your flight, we cancel your flight and we are unable to book you on an alternative flight which is acceptable to you, login in on wizzair.com you may choose from the following options:
1. You can rebook on another flight operated by Us on the same or – if necessary – a comparable route, within 14 days before or 30 days after the scheduled date of departure of the cancelled flight, subject to availability of seats; or
2. You may cancel your reservation and request a credit on your “customer account” in the value of 120% of the Fare You paid for the cancelled flight and 100% of the amount of the Service Fees, same for the return sector, if applicable. The amount will be at your disposal immediately and once uploaded it will be valid for two years.
After the 120% WIZZ credit upload you will be able to convert to 100% refund either via bank transfer, or to the bank card/other method the booking was paid with (depending on your original payment method) instead of WIZZ credit. In this case please note that the aforementioned extra 20% will not be applied. All listed options are available after you log in at wizzair.com, retrieve your booking and choose your preference.
What if I am not the booking owner?
If you are not the booking owner, you need to contact the person who booked the ticket on your behalf, in order for them to be able to make the requested changes.
Why did not I receive my 100% refund yet?
Due to the current situation worldwide the conversion of the 120% WIZZ credits to 100% refund to your original payment method may take significantly longer, so we kindly ask for your understanding and patience.
During these highly unusual times, we are asking you to please bear with us and we encourage you to use our self-service platforms as explained in our e-mails as much as possible, to minimise the traffic to our already extremely busy Call Centres. The scale of cancellations is almost unprecedented in the history of modern air travel. We would like to assure you that we are working with full force on supporting you by handling your requests, and your patience and kind cooperation is much appreciated.
What should I do in case I did not book my ticket(s) directly at wizzair.com?
In order to choose from the above mentioned options you need to contact the agency or the person who booked the ticket on your behalf. Please note that only the booking owners, and the contact persons for all passengers on the affected reservation, are eligible to request rebook or refund.