How can we help you?

Simple travel? Book directly with WIZZ!

WHY BOOK DIRECTLY WITH WIZZ AIR?

  1. Timely updates and changes
    Wizz Air has your exact contact details to reach out to you in case of flight changes, refunds and other important notifications.
  2. Direct access to your booking
    You can modify your details or change your booking directly in your profile on the website or through the app. There is no need to contact a third party and wait in the queue.
  3. Faster refunds
    In case of a refund of a booking made with Wizz Air, the money will be returned directly to the original payment method (your credit card, bank account, etc.). In case of a third party booking, we might not be able to make a refund directly to your payment method, and the agency will receive your money instead.
  4. No hidden fees
    You pay only the original price of tickets and services set by Wizz Air, without additional agency fees or imposed extra services.
If, during the creation of a booking on the Wizz Air website or mobile app, you were wrongfully charged an OTA system surcharge fee, please contact our the Wizz Air Live Chat or Call Centre or submit a claim under the ’Payment error’ category to receive a refund. Please note that the OTA system surcharge fee will not be refunded if the flight was booked through an online travel agency.
Booking directly with WIZZ

Booking directly with WIZZ

Third-party services

Third-party services

  • Online Travel Agencies (OTAs), Online booking platforms, Screen scrapers
  • Websites that sell travel-related services from different companies and airlines in one place
  • Your local physical travel agencies
  • Other non-WIZZ sources

Help us help you! Book your next Wizz Air tickets and services directly at wizzair.com or through our mobile app and benefit from worry-free travel experience!

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HOW BOOKING WITH OTA AFFECTS YOU?

Wizz Air keeps in touch with passengers via WIZZ app push notifications, e-mails, or text messages, which go directly to the contact details of the reservation owner. If you purchase a Wizz Air ticket through any means other than our official website or app, the reservation owner or agency will be receiving all the flight-related updates and applicable options connected to your booking on your behalf, and they will then be responsible for passing on the information to you.

Booking through WIZZ website or app

Booking through WIZZ website or app

Important pre-departure information, flight changes, care options, and ticket refunds are sent directly to an individual booking owner or passenger

Booking through other parties

Booking through other parties

Important pre-departure information, flight changes, care options, and ticket refunds are sent to an agency as a booking owner and often do not reach the customer

We at Wizz Air are dedicated to keeping you, our customer, safe and informed by providing you with timely communications and high quality assistance for direct bookings with us. Book your next flight at wizzair.com and benefit from the lowest prices and the best service before and during the flight.