In case if your flight was cancelled by Wizz Air, you can rebook onto next available flight on the same/similar route, arrange alternative transportation under similar conditions or cancel your reservation and request refund. Please read more on the Cancelled Flight page.

Additionally, Wizz Air will pay compensation according to Article 7 of the Regulation:

• 250 EUR for the flights up to 1500 km.
• 400 EUR for the flights between 1501 and 3500 km in the case of all intra-Community (EU-EEA) flights.
• 600 EUR for the flights over 3500 km in case of non-intra-Community (EU-EEA) flight.

Note: the compensation amount will be reduced by 50% if you are offered a new flight and the arrival time does not exceed the scheduled arrival time of your booked flight by 2 hours for flights of 1500 km or less, by 3 hours for flights between 1501 and 3500 km, and by 4 hours for flights over 3500 km.

The above compensation shall not be paid if you were informed about the cancellation:

• 2 weeks before Scheduled Time of Departure time (STD).
• Between 2 weeks and 7 days before STD and an alternative Wizz Air flight is offered to you, the departure time of which is not more than two hours before the STD and the arrival time is less than four hours after the Scheduled Time of Arrival (STA).
• Less than 7 days before STD and an alternative Wizz Air flight is offered to you, the departure time of which is not more than one hour before the STD and the arrival time is less than 2 hours after STA.

In case if your flight was delayed by Wizz Air 5 hours or more, you can rebook onto next available flight on the same/similar route, arrange alternative transportation under similar conditions or cancel your reservation and request refund. Please read more on the Delayed and rescheduled flight page.

Passengers whose flight is delayed for more than three hours upon arrival are entitled to compensation as specified in Article 7 of the Regulation, unless the delay was caused by extraordinary circumstances which could not have been avoided even if all reasonable measures had been taken.

If you have any complaints related to the implementation of your rights under the Regulation, you may contact the National Enforcement Body in accordance with your place of departure (https://transport.ec.europa.eu/transport-themes/passenger-rights/national-enforcement-bodies-neb_en).

In case if you were denied boarding by Wizz Air, you can rebook onto next available flight on the same/similar route, arrange alternative transportation under similar conditions or cancel your reservation and request refund. Please read more on the Denied boarding page.

Wizz Air will provide compensation according to Article 7 of the Regulation based on the distance travelled and the delay in arrival time compared to the scheduled arrival time of the original flight.

• 250 EUR for flights up to 1500 km, reduced by 50% if the delay in arrival doesn't exceed 2 hours.
• 400 EUR for flights between 1500 and 3500 km, reduced by 50% if the delay in arrival doesn't exceed 3 hours.
• 600 EUR for flights over 3500 km, reduced by 50% if the delay in arrival doesn't exceed 4 hours.

In case you are entitled to receive a compensation under Regulation (EC) No 261/2004, you can submit your claim via the online Complaints form.

Other passengers may submit a compensation claim on your behalf only if you and the other passenger were in the same booking for the considered flight. In that case you or the other passenger(s) claiming have to provide proper evidence about the authorization you have granted.

We will respond to your claim within 30 days.

Claim by a third party

We will not process any claim submitted by any other third party unless you or the passenger(s) in your booking have previously submitted a claim directly to us.

For the avoidance of doubt, the conditions in the previous paragraph do not aim to limit your right or prohibit you from consulting legal advisers before submitting any claim directly to us.

If a claim is submitted to us by a third party on your behalf (provided that you had already submitted a claim to us directly), the third party is required to present proper and appropriate documentation, which proves that they are legally authorized to represent you.

Any compensation paid to a third party acting on your behalf will be considered a proper payment of compensation, and no further compensation can be paid for the same flight as we are not liable for a second payment or any debate between you and the third party.

Assignment

You have the right to assign your claim to a third party. When you assign your right to claim, you are “selling” your right to receive any compensation from us to the third party, and after the conclusion of the assignment, the third party will be entitled to receive the compensation instead of you. We advise you to carefully read the terms and conditions of your contract with the third party regarding your claim.

We are entitled to handle assigned claims only if the following conditions are fulfilled:

• We receive a written notice of the assignment signed by you including the following:

• Your reservation number
• The basis of the claim
• The flight date and number

or

• The original or certified copy of the duly executed assignment contract is attached to the claim.

Assignment Administration fee

Handling assigned claims generate additional cost for us. According to the Hungarian Civil Code 6:200, such costs shall be covered by You and the third party to which you assigned your claim.

If the compensation for the assigned claim is due, to cover the abovementioned costs, we are going to deduct the Assignment Administration Fee from the compensation payment.

The amount of the Assignment Administration Fee is 50 EUR.

Proper and appropriate documentation for representation or assignment

In case you are represented by any third party, or you assigned your claim, according to the Hungarian Code of Civil Procedure 325, all documents submitted to us shall be in the form of a private document with full probative force, which needs to fulfil the following:

1. it was written and signed by the issuer in manuscript; or -

For explanation purposes only: you write the document by hand and it has your signature.

2. it was signed by two witnesses verifying that the person named therein signed the document, if not written by him in part or in whole, before them, or has pronounced the signature as his own, furthermore, the name and residence address - or habitual residence in the absence thereof - of both witnesses shall be legibly indicated on the document; - or

For explanation purposes only: If the document is not written by you, two other people have to sign it as witnesses and indicate their addresses.

3. the signature or initials of the signatory of the document shall be certified on the document by a judge or notary public; or

For explanation purposes only: The document is notarized. It means a notary verifies that the signature on the document belongs to you.

4. an attorney or bar association legal counsel provides a document - duly signed - to verify that the document was transcribed by others and was signed by the signatory in front of him, or declared the signature in front of him as his own; - or

For explanation purposes only: The document has to be counter signed by an attorney and you.

5. the electronic document is executed by the signatory’s certified electronic signature or advanced electronic signature based on a qualified certificate or stamp, including - where so provided for by law - a time stamp.

For explanation purposes only: The electronic document was created with a certified device, which identifies you and provides a qualified certificate or stamp on the document.

The General Condition of Carriage accepted by you during the booking, which is the contract between you and us, is under Hungarian law, and as such, Hungarian law is governing our contractual relationship.