As per Regulation (EC) No 261/2004, if you experience denied boarding, the following options are available to you:
1. Volunteering to surrender your reservation:
If you opt to surrender your reservation as a volunteer, besides the benefits agreed by Wizz Air, you have the following choices:
- Re-routing to your destination on a Wizz Air or another airline's flight with comparable transport conditions (subject to seat availability).
- Reimbursement of the total fare for the unused part(s) of your journey and, if relevant (e.g., for connecting flights), re-booking onto a return flight to your initial departure point under similar transport conditions at the earliest opportunity (subject to seat availability).
- Receiving credit for the full value of your payment for the relevant sectors, which can be used towards any Wizz Air flight.
2. Assistance in case of insufficient volunteers and denied boarding against your will:
If the number of volunteers was insufficient and Wizz Air denies your boarding against your will and without reason, you will receive additional assistance as follows:
- Refreshment/meal vouchers in proportion to the waiting time.
- Two free telephone calls, telex or fax messages, or emails. If not feasible, Wizz Air will refund the communication costs.
- Hotel accommodation and transport between the airport and the accommodation free of charge if the new flight departure is scheduled for the day following the original departure. Alternatively, Wizz Air will refund the costs of meals, accommodation, and transportation if providing care is not feasible.
3. Compensation according to Article 7 of the Regulation:
Wizz Air will provide compensation according to Article 7 of the Regulation based on the distance travelled and the delay in arrival time compared to the scheduled arrival time of the original flight.
- 250 EUR for flights up to 1500 km, reduced by 50% if the delay in arrival doesn't exceed 2 hours.
- 400 EUR for flights between 1500 and 3500 km, reduced by 50% if the delay in arrival doesn't exceed 3 hours.
- 600 EUR for flights over 3500 km, reduced by 50% if the delay in arrival doesn't exceed 4 hours.
4. Complaints and National Enforcement Body:
For complaints related to the application of your rights under the Regulation, you may contact the National Enforcement Body corresponding to your place of departure (https://transport.ec.europa.eu/transport-themes/passenger-rights/national-enforcement-bodies-neb_en).
