If you have a non-urgent inquiry, compensation, or refund request, we recommend contacting our Customer Service by filling out a claim form. Please pay special attention when selecting the category. Wrongly selected category might prolong the resolution time.

Once your request is resolved or if additional information is required, you will be contacted via the email address that was provided during the claim submission.

After submitting the claim, you will receive a unique ID - please always refer to this number when contacting Wizz Air Customer Service. The claim status can be tracked in your WIZZ Account under “Your Claims” tab. Please keep in mind that claim duplications (multiple claims with the same inquiry or request) will be automatically merged and will not affect the resolution time.

We aim to proceed all the requests within 30 days.

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For immediate support, please chat with us.

For non-urgent requests, you can call us or submit a claim.